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Return Policy

product returns

We Want to Make It Easy to Work with Us

Hassle-Free Return Policy

Customers returning a product within 30 days of purchase with the receipt will receive a full refund. To qualify, the returned product must be:

  • A stocked product
  • In resalable condition
  • In its original packaging (full boxes, bundles or units)
  • Accompanied by the original invoice or sales receipt
  • Returned to the original place of purchase

For all other returns, see “Non-qualifying Returns” below.

 

Receiving Your Refund

Method of PaymentAmountMethod of RefundTime to Process
ABC Supply AccountAnyCredit to account24 hours
Credit CardAnyCredit to credit card24 hours***
Check*

Up to $250
More than $250 

Cash
Check 
Same day
3-4 business days 
Cash**Up to $250
More than $250 
Cash
Check 
Same day
3-4 business days 

*Must clear a 10-business-day waiting period.

**If cash received for payment has not yet been deposited, a full refund of cash can be given.

***Does not include credit card company processing time as that varies, it may take up to 2 billing cycles for a credit to appear on your credit card statement.

Non-Qualifying Returns

Returns made after 30 days:

  • Any return made after 30 days of purchase with the original invoice or sales receipt may be subject to a restocking charge.
  • ABC Supply reserves the right to refuse any return made after 30 days of purchase.

Returns made without a sales receipt or invoice:

  • For ABC Supply account holders returning a product within 30 days of purchase, we will make every effort to look up your receipt for you. If this is possible, the same policy applies as if you had the original invoice.
  • If we are unable to look up or find the invoice, the return may be refused.

Return made to an ABC Supply location other than the purchase location:

Returns made to a different ABC Supply location require manager approval and may be subject to a restocking charge.


Special Orders

Returning "special orders":

  • "Special order” refers to any order of product not normally stocked by ABC Supply in a given market and/or any product that is custom-made (not stocked by the manufacturer and/or made to customer specification).
  • Special order returns will be accepted contingent upon the manufacturer’s return policy. Customer is responsible for all costs associated with special order returns to the manufacturer.

 

Product Pickups

ABC Supply will provide on-site pickup of any qualifying return. The following will apply:

  • Any product picked up on the ground by ABC Supply will be subject to a flat service fee per pickup.
  • Other charges may apply. See store for details.