A critical step to successful projects happens before your team sets foot on the jobsite: product delivery. If materials are late or an order is wrong, precious time is lost and can potentially set back the current project and even future projects.
From on-time guarantees and delivery notifications to the world-class ABC Supply truck fleet, our Delivery Promise gets you what you need, when you need it—for any project. Here’s how.
Having roofing supplies delivered onsite is just half of the story. Having roofing supplies delivered on time is key when it comes to the success of your projects, overall business and even client relationships. To help you stay on track, time-sensitive orders will arrive within 30 minutes of their scheduled delivery time.
In case your delivery arrives more than 30 minutes before or after the set time, you will be notified immediately, so you can adjust your schedule as needed, as soon as possible.
Receiving orders that don’t include all the materials you ordered—or, even worse, not what you ordered—is a large pain point for projects. Knowing how important a full, accurate order is, we always double-check each delivery load before it leaves our yard to make sure your orders ship complete.
In the unlikely event your order can’t be shipped complete, you will receive a call from your ABC Supply branch to let you know.
No Brand Substitutions
We understand that certain products serve certain projects better than others. If you request specific brands for an order, we’ll make every effort possible to fill those orders with those desired brands.
If the brands you requested aren’t in stock at that time, you may receive suggestions on comparable products, depending on project scope and timing. However, rest assured that we’ll never make a brand substitution without your permission.
The ABC Supply fleet varies at all locations. Contact your nearest branch to find out what is available to you.
Customers returning a product within 30 days of purchase with the receipt will receive full refunds. ABC Supply also provides on-site pickup for any qualifying returns. Visit our Return Policy page for more information on what deems a return qualified or non-qualified.
Keep visiting the ABC Supply blog to learn more about how we can help you build your business.