At ABC Supply, we judge our own success by the success of our contractor customers. That’s why we make it a priority to truly get to know and grow relationships with them, so that we can better understand their business challenges and goals and what will help them succeed.
Regardless of their size, we treat contractors with respect and give them the products and services they need to build their businesses. This unwavering focus allows us to create long-standing, trusting relationships with our customers, so we can be a valuable partner to them.
Our 700 locations across the country embrace this idea every day. Take, for example, Mike Cochran, the manager of our Sacramento, California, branch. He believes that his branch’s success comes from his team’s focus on listening to customers.
Cochran made it a priority from day one to spend time with contractors in his market to better understand what they need to grow their businesses. Consistently connecting with these contractors allows Cochran to keep in touch with the opportunities and challenges they face to make sure his branch can be the best partner possible.
He also makes it a point to split his time between operational responsibilities and working with his sales team, so that he’s always in tune with feedback from customers, including what they want and need and how ABC Supply can help them achieve their goals. These conversations help Cochran learn how to make it even easier for contractors to work with ABC Supply.
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