How to Take Advantage of Our Solution Centers

Posted August 4, 2017

As a contractor, you know it’s crucial to communicate with customers, whether a project is just starting or almost finished. From comprehensive product displays to onsite expertise, each ABC Supply branch features a Solution Center, built to help contractors manage their businesses and to make projects as easy as possible for their customers.

A Professional Space

One major part of your job is discussing project details with customers, ensuring everyone is on the same page. However, in the midst of your busy schedule, the moment to discuss details like siding materials or color options can easily slip by. When you do have the time, it’s often hard to find a quiet place on the jobsite or in a customer’s home to chat.

At its core, a Solution Center is a professional space for you to discuss new, upcoming or potential projects with customers. It's not just an open and quiet area to interact with customers, but also a free, professional space for your business, designed to make you both productive and profitable. Many of our Solution Centers include a conference room that you can reserve as needed.

Make Decisions Easy for Customers

Even more effective than explaining product details to customers is letting them see product options up close. This can also help them feel more confident in their decisions, saving you from surprises or delays in the middle of a project. Despite having access to more product information online, today’s homeowners continue to value the in-person exposure.

Our displays offer key details like brands, colors, specs and samples, all in a clear and concise format. Samples and brochures are also arranged by category and manufacturer in clearly marked bins, so you can quickly find what you need when chatting with customers.

Plus, instead of lugging samples around in your vehicle, in-depth information on all products we sell is conveniently located in one place.

Part of the Team

With your busy schedule, time is valuable and conflicts may happen. Since it can be hard to find time to meet with customers while juggling various projects, ABC Supply associates are ready to step in as an extension of your team. To help you keep things on track, ABC Supply associates can meet with your customers for free when you’re unavailable. Here’s how it works:ABC associate meeting with contractor

  1. Call your ABC Supply sales associate or branch to make an appointment and discuss project details. Appointments are available most business days.
  2. At the set time, an ABC Supply associate will meet with your customer to discuss your requested products and specs, and answer any questions. Note: Pricing information is never shared with your customers, nor will we sell directly to your customers.
  3. Afterward, the ABC Supply associate will contact you to confirm your customer visited the Solution Center, and provide a detailed summary of the meeting.

And remember, whenever you use a Solution Center, onsite ABC Supply associates are available to help answer any questions you or your customers have.

Make Our Space Yours

Want to learn more about our Solution Centers? Get in touch with your local ABC Supply associate to tour a Solution Center, and remember to visit the ABC Supply blog for more resources to help build your business.