Happy Associates, Happy Customers

Posted April 12, 2017

At ABC Supply, we are dedicated to training and empowering our associates, so they can provide world-class serviHappy Associates, Happy Customersce to contractors.

Our founder Ken Hendricks believed that “every person has within themselves the ability to do great things.” It’s that belief that guides why we are an employee-first company that provides ongoing training for our entire team, ensuring they have the knowledge, tools and opportunities they need to be successful. 

Knowing different people are skilled at different tasks, we often build our teams around each associate’s strengths. By having the right combination of knowledge and passion, our associates are not only happy, they are best positioned to serve customers. 

Our commitment to our people is evident at every ABC Supply location, like the one in Tinley Park, Illinois, which is led by manager Todd Wallace.

Todd Wallace, Branch Manager at Tinley Park, IL“My motto is that happy associates make for happy customers,” said Wallace. “We work hard and have a lot of fun. Customers like coming into the store and don’t want to leave.”

By focusing on hiring and teaching the right people, managers like Wallace can take a hands-off approach and allow associates to be experts in their own areas.

The ability to develop strong customer relationships is also a skill for which Wallace is well-known.

Wallace, who says that he will drop what he’s doing “if a customer calls and needs to meet,” stressed how important customer satisfaction is at his branch. He explained that he has an open door policy that both his team and customers feel comfortable using.

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