At ABC Supply, we are dedicated to training and empowering our associates, so they can successfully help our contractor customers solve their business challenges, and stay ahead of industry news and trends.
Our co-founder Ken Hendricks always believed that, “Every person has within themselves the ability to do great things.” It’s that belief that guides us as an employee-first company that values our people, and creates a workplace environment where employees work hard for contractors and have fun doing it.
Knowing different people are skilled at different tasks, we often build our teams around each associate’s strengths. By having the right combination of knowledge and passion, our associates are not only happy, they are best positioned to serve customers.
Our commitment to our people is evident at every ABC Supply location, like the one in Tinley Park, Illinois, which is led by manager Todd Wallace.
“My motto is that happy associates make for happy customers,” said Wallace. “We work hard and have a lot of fun. Customers like coming into the store and don’t want to leave.”
By focusing on hiring and teaching the right people, managers like Wallace can take a hands-off approach and allow associates to be experts in their own areas.
The ability to develop strong customer relationships is also a skill for which Wallace is well-known.
Wallace, who says that he will drop what he’s doing if a customer calls and needs to meet, stressed how important customer satisfaction is at his branch. He explained that he has an open-door policy that both his team and customers feel comfortable using.
Learn more about how our commitment to our people has earned us 11 Gallup Great Workplace Awards, which recognize the top workplaces in the world.
You can also visit our blog for more about who we are, and how we can help contractors run and grow their businesses.