At ABC Supply, Great Service Starts with Listening

Posted March 23, 2017

For ABC Supply, growing relationships with area contractors is a part of who we are. We follow a simple guiding principle: treat contractors (large and small) with respect and give them the products and services they need to build their businesses. This unwavering focus allows us to create longstanding, trusting relationships with our customers, so that we can be a valuable partner to their businesses.

Our 700 locations across the country embrace this idea every day. Take the manager of our Sacramento, California, branch, Mike Cochran. He believes that his branch’s success comes from his focus on the success of his customers.

Cochran made it a priority from day one to spend time with contractors in his market to better understand what they need to grow their businesses. Consistently connecting with these contractors allows Cochran to keep in touch with the opportunities and challenges they face to make sure his branch can be the best partner possible.

He also makes it a point to split his time between operational responsibilities and working with his sales team, so that he’s always in tune with feedback from customers, including what they want and need and how ABC Supply can help them achieve their goals. These conversations help Cochran learn how to make it even easier for contractors to work with ABC Supply.

 

Visit our blog to learn more about who we are and how we can help contractors run and grow their businesses.